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Privacy Policy

Samsung Electronics Co., Ltd. (hereinafter the "Company") values your privacy and complies with the Act on the Promotion of Information and Communication Network Utilization and Information Protection. This Privacy Policy explains how any personal information that you provide us with may be used or disclosed, and what we do to protect your personal information. If the Company changes the policy, a notice will be posted on the bulletin board of the Company's website (or individual notices will be sent out).

This Privacy Policy shall take effect as of Oct 21, 2019.

Collected Personal Information

We collect personal information as described below for various reasons, responding to your email inquiries.

Information collected : Email, name, SW Released Region, service use record, access log, access IP information

Collection methods : Website (Download, Inquiry)

Purpose of Collection and Use

The Company may use collected personal information for various purposes, as specified below.

For providing optimized services through user analysis

For email responses to inquiries and automated emailing

For obtaining statistics to analyze service use status

Retention and Use Period of Personal Information

Unless specified otherwise, all users' personal information will be destroyed immediately upon the fulfillment of the purposes of collection and use of personal information. But, if retention of personal information is required by any related laws, the Company may retain the information for a specified period of time according to the applicable law.

Information retained: Email, SW Released Region, service use record, access log, access IP information

Applicable law for retention: Act on Consumer Protection in Electronic Commerce

Procedure and Method for Destroying Personal Information

Unless otherwise specified, all users' personal information will be destroyed immediately upon the fulfillment of the purposes of collection and use of personal information. The procedure and method for destroying personal information are presented below.

Procedure for destroying personal information

Any information provided by members will be transferred to a separate DB (confidential tray for papers) upon the fulfillment of the purposes of its collection and use, and it will be destroyed immediately or within a certain period of time under our policy and other relevant laws and regulations (refer to the retention and use period). Personal information moved to a separate DB will not be used for any purposes other than the purposes for which it was collected, unless required otherwise, by law.

Method for destroying personal information: personal information stored in an electrical format will be destroyed using a technical method that makes recovery impossible

Disclosure of Personal Information

In principle, the Company does not disclose users' personal information to third parties other than in the manner described below.

When a user has authorized the sharing of his/her personal information provided in advance

When the disclosure of personal information is required by law or requested by an investigation agency for a legal process or investigation in accordance with the law

Outsourcing Personal Information Management

The Company outsources the management of personal information to a professional third party as outlined below.

Consignor: Samsung SDS

Contracted tasks: services including user identity verification and complaint handling, sending out notices, website and system management

User and Legal Guardian Rights and Options to Exercise the Rights

User and legal guardians can request for the review or update of personal information for themselves or children under the age of 14. To review and modify the personal information of a user or a child under the age of 14, an identity verification process is required. inquiry us and we will take care of your request immediately. Until your request for the correction of an error in the personal information is fulfilled, your personal information will not be used or shared. If, by any chance, incorrect information is used or shared with a third party, we will immediately inform the party to correct the information. Any personal information deleted or cancelled by the user will be processed as set out in "Retention and Use Period of Personal Information Collected by Samsung" hereof and will not be used for any purposes other than as described herein.

Use of Cookies and Opt-Out Options

The Company may use cookies and/or other data collection tools to save and retrieve information. Cookies are small text files sent by a website's server to your browser and saved on your computer's hard drive. The Company may use cookies for the purposes described below.

Purpose of collection tools (e.g. cookies)

Cookies may be used to track, analyze and understand your visit frequency or visiting time, your preferences, interests and frequency of event participation, which enables us to provide more tailored services to you. You can choose to opt out of cookie tracking. Thus, you may configure your web browser to accept all cookies, notify you when a cookie is saved or reject all cookies.

How to opt-out of cookies

e.g.: You may select your web browser options to accept all cookies, notify you when a cookie is saved or reject all cookies. How to configure (for Internet Explorer): click Tools > Internet Options > Privacy from the upper part of the browser. Please note that if you choose to opt out, some services may not be available to you.

Google Analytics

We use a tool called “Google Analytics” to collect information about use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use (as amended for government websites) and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.

Questions or Concerns

To protect privacy and address your concerns, we have a designated department and a personal information protection manager.

Customer service department

  1. 1.Dept : Samsung Research Open Source Group
  2. 2.Tel. : 82-2-6147-8768
  3. 3.E-mail : Inquiry on site

Personal Information Manager

  1. 1.Dept. : Global Privacy Office
  2. 2.Tel. : 1588-4730
  3. 3.E-mail :

If you have any questions or concerns about the privacy or security of your information while using our services, please contact our customer service department or our personal information protection manager. We will make every effort to quickly and adequately address your concerns. If you believe your rights have been violated, you may also contact the following organizations to file a complaint or request a consultation.

  1. 1. Privacy rights violation report center ( or dial 118)
  2. 2. e-Privacy Mark Authentication Committee ( or dial 82-2-580-0533~4)
  3. 3. Cyber crime investigation center of the Supreme Prosecutors' Office ( or dial 82-2-3480-3600)
  4. 4. Anti cyber terrorism center of the National Policy Agency ( or dial 82-2-392-0330)